Refund Policy
1. Overview
ChildSafe.dev Inc. ("RoseShield," "we," "us," or "our") wants you to be completely satisfied with your purchase. This Refund Policy describes the terms and conditions under which refunds may be issued for RoseShield products and services.
This policy applies to all purchases made directly through RoseShield's website (rosecield.app) or mobile applications. If you purchased a RoseShield product or service through a third-party carrier, ISP, app store, or reseller, their refund policy applies. Please contact the original point of purchase for assistance.
This policy is incorporated by reference into our Terms & Conditions. Capitalized terms not defined here have the meaning given in the Terms & Conditions.
2. Consumer Subscriptions — 30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on all consumer subscription plans, including:
RoseShield Family (all tiers)
RoseShield Senior Guardian (all tiers)
RoseShield Network (home protection plans)
If you are not satisfied for any reason within the first 30 days of your initial subscription purchase, you may request a full refund of the amount paid for that initial billing period. No explanation or justification is required.
Annual Subscriptions. For annual plans, the 30-day money-back guarantee applies to the full annual payment if requested within 30 days of the initial purchase date. After 30 days, annual subscriptions are non-refundable for the remaining portion of the subscription year, except where required by applicable consumer protection law.
Monthly Subscriptions. For monthly plans, the 30-day money-back guarantee applies to the first month's payment. Subsequent monthly charges are non-refundable. You may cancel at any time to prevent future charges.
Renewal Charges. If you were charged for a renewal and did not intend to renew, please contact us within 7 days of the renewal charge. We will evaluate renewal refund requests on a case-by-case basis and will generally provide a refund if the request is made promptly and the service has not been substantially used during the renewed period.
3. How to Request a Refund
To request a refund, please use one of the following methods:
EmailSend a refund request to billing@childsafe.dev from the email address associated with your account. Include your account email address, the subscription or order number (found in your confirmation email), and the reason for your request (optional).
Account PortalLog in to your RoseShield account, navigate to Billing & Subscriptions, and select "Request Refund." Follow the prompts to submit your request.
Live ChatContact our support team via live chat on roseshield.app. Our team is available Monday–Friday, 9am–6pm EST. Weekend support is available via email.
To help us process your request promptly, please have your account email address and the transaction date or order number available.
4. Processing Time & Method
Approval. Refund requests that qualify under this policy are approved within 1–2 business days of submission. You will receive an email confirmation once your refund is approved.
Return to Original Payment Method. All approved refunds are returned to the original payment method used at purchase. We do not issue refunds via check, cash, or alternative payment methods.
Processing Time by Payment Method:
Credit / Debit Card: 5–10 business days after approval (dependent on your card issuer's processing time);
PayPal: 3–5 business days;
Apple Pay / Google Pay: 5–10 business days.
If you do not see your refund after the above timeframe, we recommend first checking with your bank or payment provider. If the issue persists, please contact us at billing@childsafe.dev.
5. Non-Refundable Cases
The following are generally not eligible for a refund:
Requests made after the 30-day money-back guarantee period has expired (for initial purchases);
Renewal charges where the renewal was not cancelled prior to the renewal date and the service has been in use during the renewed period;
Subscriptions purchased through third-party platforms (Apple App Store, Google Play Store, carrier billing) — these must be refunded through the original purchasing platform;
Promotional or heavily discounted plans where the refund exclusion was clearly communicated at the time of purchase;
Accounts that have been suspended or terminated due to violations of our Terms & Conditions;
Partial billing periods (we do not prorate refunds for unused days within a monthly billing cycle, except where required by law).
6. Hardware — RoseShield Edge AI Router
The RoseShield Edge AI Router and any other physical hardware products are subject to the following return and refund terms:
30-Day Return Window. You may return an Edge AI Router within 30 days of the delivery date for a full refund of the purchase price (excluding original shipping and handling fees), provided the device is returned in its original packaging in undamaged, resalable condition with all accessories included.
Defective or Damaged Products. If your device arrives defective or is damaged in transit, please contact us within 14 days of delivery at hardware@childsafe.dev with photos of the damage. We will arrange a replacement or full refund at no additional cost to you, including prepaid return shipping.
Return Shipping. For non-defective returns, the customer is responsible for return shipping costs. We recommend using a tracked shipping service. RoseShield is not responsible for return shipments that are lost or damaged in transit.
Restocking Fee. A restocking fee of up to 15% may apply to returned hardware that shows signs of use, missing accessories, or damaged packaging.
How to Initiate a Hardware Return. Email hardware@childsafe.dev with your order number and the reason for return. Our team will provide a Return Merchandise Authorization (RMA) number and return shipping instructions within 2 business days.
7. Enterprise, School & Carrier Plans
Refunds and cancellations for enterprise, school district, institutional, and telecom/ISP carrier plans are governed exclusively by the applicable Order Form, Master Services Agreement (MSA), or Partner Agreement entered into between ChildSafe.dev Inc. and the customer or partner organization.
If you are an enterprise or carrier partner and have questions about your refund or cancellation rights, please contact your dedicated account manager or reach our enterprise billing team at enterprise@childsafe.dev.
8. Prorations & Plan Downgrades
Upgrades. When you upgrade your subscription plan mid-cycle, you will be charged a prorated amount for the remainder of the current billing period at the new, higher rate.
Downgrades. When you downgrade your plan mid-cycle, the change takes effect at the start of your next billing period. You will not receive a refund for the difference in price for the current billing period. Your current plan's features remain active until the end of the current period.
Cancellation. When you cancel your subscription, your plan remains active until the end of your current billing period. We do not issue prorated refunds for the unused portion of a billing period upon cancellation, except where required by applicable law or within the 30-day money-back guarantee window.
9. Chargebacks
We ask that you contact us before initiating a chargeback with your bank or credit card provider. Most issues can be resolved promptly by our billing team, and a chargeback dispute can be a lengthy and frustrating process for both parties.
If a chargeback is initiated without first contacting us, we reserve the right to dispute the chargeback if we believe it does not meet the criteria for a legitimate dispute. Accounts with active chargebacks may be suspended pending resolution.
To resolve any billing concern, please email us at billing@childsafe.dev. We respond to billing inquiries within 1 business day.
10. Contact Us
For all refund requests and billing questions:
ChildSafe.dev Inc. — Billing & Refunds333 Sunset Dr, Suite 204
Fort Lauderdale, FL 33301
United States
Email: billing@childsafe.dev
Hardware returns: hardware@childsafe.dev
Response time: within 1 business day